Terms & Conditions

Last updated: September 2026

These Terms & Conditions apply to all services provided by SORTD ("we", "us", "our"). By booking our services, you agree to the terms outlined below.

1. Services
SORTD provides professional organising, decluttering, home organisation, business organisation, event administration and workshop services.
The scope of work will be agreed with the client prior to the commencement of any project and may be confirmed via message, email, quotation or booking confirmation.

2. Booking & Payment
Payment terms will be agreed at the time of booking.
Unless otherwise stated:

Invoices are payable within 7 days of issue.
A deposit of 50% is required to secure your booking.
All prices quoted are in GBP (£).
Additional expenses agreed in advance may be charged separately.

Failure to make payment may result in cancellation of future appointments.

3. Cancellations & Rescheduling
We understand that plans can change.
If you need to cancel or reschedule an appointment:

More than 48 hours' notice: no charge.
Less than 48 hours' notice: up to 50% of the agreed session fee may be charged.
Less than 24 hours' notice: up to 100% of the agreed session fee may be charged.

We reserve the right to waive charges in exceptional circumstances at our discretion.

Should SORTD need to reschedule due to illness, emergencies or unforeseen circumstances, an alternative appointment will be offered as soon as possible.
4. Client Responsibilities
To help us achieve the best possible results, clients agree to:

Provide accurate information regarding the project.
Make decisions regarding possessions and belongings.
Ensure reasonable access to the working area.
Notify us of any health and safety concerns within the property.

Final decisions regarding what items are kept, donated, relocated or discarded remain entirely the client's responsibility.

5. Disposal of Items

SORTD may, at its sole discretion, remove a limited number of unwanted items for donation, recycling or disposal at the end of a session. This service is not guaranteed and is subject to available space within the organiser's vehicle.
Due to vehicle capacity and operational constraints, SORTD cannot undertake the removal of large quantities of items, furniture, bulky waste or hazardous materials.
Clients remain responsible for arranging the sale of items, gifting items to family or friends, and organising the collection or disposal of any belongings not removed by SORTD.
Any items removed by SORTD for donation or disposal will be selected at our discretion and only with the client's agreement.
Where we assist with donation or disposal arrangements, responsibility for the items transfers once they have been handed over to the chosen organisation or service.

6. Confidentiality
We understand that organising projects often involve personal information and belongings.
All client information will be treated as confidential and will not be disclosed to third parties unless:

Required by law.
Necessary to provide the agreed service.
Permission has been granted by the client.

7. Photography & Testimonials
Before and after photographs may be requested to demonstrate project results.
No images identifying a client, family members, business information or personal details will be used without prior written consent.
Client testimonials where the client can be identified will only be published with permission.

8. Health & Safety
SORTD reserves the right to stop work if we believe conditions present a risk to health, safety or wellbeing.
This includes situations involving:

Unsafe working environments.
Hazardous substances.
Aggressive or threatening behaviour.
Infestations or biohazards.

Additional specialist services may be required before work can continue.

9. Limitation of Liability
Whilst every reasonable care is taken during projects:

SORTD accepts no responsibility for accidental damage resulting from pre-existing defects, poor installation, age-related deterioration or structural issues.
Clients remain responsible for ensuring valuable, sentimental or irreplaceable items are appropriately identified prior to work commencing.
Our liability is limited to the value of the services provided.

10. Workshops & Corporate Services
For workshops, talks, training sessions and corporate projects:

Final attendee numbers should be confirmed on booking the workshop.
Presentation materials remain the intellectual property of SORTD unless otherwise agreed.
Workshop content must not be reproduced, distributed or sold without written permission.

11. Intellectual Property
All resources, guides, templates, presentations, downloads and materials created by SORTD remain our intellectual property unless otherwise agreed in writing.

12. Privacy
Personal information collected through enquiries, bookings and website forms will be processed in accordance with our Privacy Policy.

13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Terms & Conditions

Last updated: September 2026

Invoices are payable within 7 days of issue.

A deposit of 50% is required to secure your booking.

All prices quoted are in GBP (£).

Additional expenses agreed in advance may be charged separately.

Failure to make payment may result in cancellation of future appointments. 3. Cancellations & Rescheduling We understand that plans can change. If you need to cancel or reschedule an appointment:

More than 48 hours' notice: no charge.

Less than 48 hours' notice: up to 50% of the agreed session fee may be charged.

Less than 24 hours' notice: up to 100% of the agreed session fee may be charged.

We reserve the right to waive charges in exceptional circumstances at our discretion.

Should SORTD need to reschedule due to illness, emergencies or unforeseen circumstances, an alternative appointment will be offered as soon as possible. 4. Client Responsibilities To help us achieve the best possible results, clients agree to:

Provide accurate information regarding the project.

Make decisions regarding possessions and belongings.

Ensure reasonable access to the working area.

Notify us of any health and safety concerns within the property.

Final decisions regarding what items are kept, donated, relocated or discarded remain entirely the client's responsibility. 5. Disposal of Items

SORTD may, at its sole discretion, remove a limited number of unwanted items for donation, recycling or disposal at the end of a session. This service is not guaranteed and is subject to available space within the organiser's vehicle.

Due to vehicle capacity and operational constraints, SORTD cannot undertake the removal of large quantities of items, furniture, bulky waste or hazardous materials.

Clients remain responsible for arranging the sale of items, gifting items to family or friends, and organising the collection or disposal of any belongings not removed by SORTD.

Any items removed by SORTD for donation or disposal will be selected at our discretion and only with the client's agreement.

Where we assist with donation or disposal arrangements, responsibility for the items transfers once they have been handed over to the chosen organisation or service.

6. Confidentiality We understand that organising projects often involve personal information and belongings. All client information will be treated as confidential and will not be disclosed to third parties unless:

Required by law.

Necessary to provide the agreed service.

Permission has been granted by the client.

Unsafe working environments.

Hazardous substances.

Aggressive or threatening behaviour.

Infestations or biohazards.

Additional specialist services may be required before work can continue. 9. Limitation of Liability Whilst every reasonable care is taken during projects:

SORTD accepts no responsibility for accidental damage resulting from pre-existing defects, poor installation, age-related deterioration or structural issues.

Clients remain responsible for ensuring valuable, sentimental or irreplaceable items are appropriately identified prior to work commencing.

Our liability is limited to the value of the services provided.

10. Workshops & Corporate Services For workshops, talks, training sessions and corporate projects:

Final attendee numbers should be confirmed on booking the workshop.

Presentation materials remain the intellectual property of SORTD unless otherwise agreed.

Workshop content must not be reproduced, distributed or sold without written permission.

Contact

SORTD

Email: get.sortd@outlook.com

Failure to make payment may result in cancellation of future appointments.

3. Cancellations & Rescheduling
We understand that plans can change.
If you need to cancel or reschedule an appointment:

Should SORTD need to reschedule due to illness, emergencies or unforeseen circumstances, an alternative appointment will be offered as soon as possible.
4. Client Responsibilities
To help us achieve the best possible results, clients agree to:

Final decisions regarding what items are kept, donated, relocated or discarded remain entirely the client's responsibility.

5. Disposal of Items

6. Confidentiality
We understand that organising projects often involve personal information and belongings.
All client information will be treated as confidential and will not be disclosed to third parties unless:

Additional specialist services may be required before work can continue.

9. Limitation of Liability
Whilst every reasonable care is taken during projects:

10. Workshops & Corporate Services
For workshops, talks, training sessions and corporate projects: